About The Jewelry:

What metal is your jewelry made of?

Currently, a lot of my jewelry is silver plated (however, I am working on switching to stainless steel). Silver plated means that the jewelry has a silver layer on top of another metal (copper in this case). If jewelry is not properly cared for or worn very frequently, this layer can wear off. If this layer wears off, the jewelry will still be wearable; it will just be a copper color instead of silver. Note that copper can react with certain oils on your skin and turn your skin a dark color temporarily. Rest assured that this dark color will come off easily with water and you can clean it off your jewelry. (This will only happen if the silver layer wears off.) I can remake most of my pieces in stainless steel if you do not like silver plated jewelry! Please reach out to anissa.firefly.song@gmail.com to inquire about remaking a piece in stainless steel!

Is your jewelry nickel free?

All silver plated and silver filled jewelry in my shop is nickel free! My stainless steel jewelry is hypoallergenic, so it is safe for people with nickel allergies despite having trace amounts of nickel (read more below):

According to nickelsafe.co.uk :

“Steel is an alloy that contains around 11% chromium by mass, and is corrosion resistant. Both surgical and stainless steel contain nickel, but bound so that it releases no nickel ions onto the skin, and is hypoallergenic rather than nickel free. Therefore it is safe for nickel-sensitive wearers. Surgical steel is used the manufacture of surgical instruments and by all reputable piercing studios for jewellery.”

How long are the necklace chains?

Necklace chains are typically 18 inches long, but if you would like a different length, reach out to anissa.firefly.song@gmail.com

Does your jewelry tarnish?

All genuine silver jewelry will eventually tarnish (even .940 silver), so yes. To remove tarnish, rub jewelry with a microfiber cloth. Stainless steel jewelry is much more resistant to tarnish.

How should I care for my jewelry?

Avoid getting silver plated and silver filled jewelry wet unless cleaning it. Take off jewelry in humid environments like the sauna. Remove tarnish with a microfiber cloth. Take off jewelry when doing intense physical activity as excessive sweat can make jewelry dirty. Take off jewelry when sleeping.

Stainless steel jewelry can get wet without damage, but it can react with chlorine in pools and salt in ocean water. If you decide to wear stainless steel jewelry in the pool or to the beach, be sure to clean it afterward to minimize potential damage. Washing your hands or taking a shower with stainless steel jewelry is generally okay!

How should I clean my jewelry?

If jewelry is tarnished, rubbing it with a microfiber cloth will work. Otherwise, I recommend using dawn dish soap and warm water. Note: use GENTLE cloths or brushes to avoid scratching jewelry.

Is your jewelry handmade?

My jewelry is handmade by me! While I do not carve and polish the stones and the beads, I do all of the wire wrapping and wire weaving. I make some of my chains completely by hand out of wire, but most chains are assembled by me (through cutting chain lengths, adding jump rings, adding clasps, and finishing it off with a bead—usually a freshwater pearl—on the end).

About Shipping:

Where do you ship?

I ship to the USA only at this time. I hope to expand to international shipping in the future.

How long does shipping take?

Processing takes 1-3 days and shipping typically takes 2-10 days (3-13 days total on average).

What if my package gets lost, damaged, or stolen?

Packages are insured through InsureShield! Please reach out to anissa.firefly.song@gmail.com if your package gets lost, damaged, or stolen!

Other:

What is your return policy on undamaged items?

You may return an unworn item in its unopened*, original packaging up to 30 days after receiving it. If the packaging has been opened and I can see signs of wear, you will not receive a refund. You are responsible for the shipping cost of returning the package.

*if you opened the padded envelope it arrived in, but nothing else, I will still accept a return.

What is your return policy on damaged items?

If the damage is caused by user error and I can repair it, I am willing to do so for a fee (which is a variable amount depending on the extent of the damage and the materials cost). If the item broke during transit and you can prove it, your package is insured through InsureShield and we can file a claim. I will repair the item if I can. Depending on the item, I may be able to replace it if it is irreparable. Please email anissa.firefly.song@gmail.com with your circumstances and I will work with you.

Do you take custom orders?

Yes, I do, as long as it is one of my own designs or a modification to one of my own designs! I will not directly copy another artist’s design.

How can I contact you?

Website: Fireflysong.com

Email: anissa.firefly.song@gmail.com

Where can I keep up with your work?

For any updates about my work and upcoming events, follow my social media accounts! I post on Instagram and TikTok more than Facebook at this time.

Instagram Username: firefly__song (with TWO underscores)                           

TikTok Username: firefly.song

Facebook Username: firefly.song.shop  

My social media pages are also linked to the icons at the bottom of this page. Click on an icon to be redirected